Last Updated: November 9, 2025

Please read these Terms and Conditions (“Terms,” “Terms and Conditions”) carefully before using the moonwaterhub.com website (the “Site”) operated by Moon Water LLC (“us,” “we,” or “our”).

Your access to and use of the Site is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site. By accessing or using the Site, you agree to be bound by these Terms.

Use of the Site

You agree to use this Site for lawful purposes only. You are prohibited from using this Site for any purpose that is illegal, fraudulent, or harmful. You agree to provide accurate and current information when using this Site, especially when submitting forms for service inquiries.

Services

Moon Water LLC provides logistics and truck dispatch services. All services quoted and provided are subject to a separate service agreement (such as a Dispatcher-Carrier Agreement) which will be provided to you before the commencement of services. These website Terms and Conditions govern the use of the Site only, not the business services themselves.

Intellectual Property

The Site and its original content, features, and functionality are and will remain the exclusive property of Moon Water LLC. Our trademarks and content may not be used in connection with any product or service without the prior written consent of Moon Water LLC.

Links to Other Websites

Our Site may contain links to third-party websites or services that are not owned or controlled by Moon Water LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Limitation of Liability

In no event shall Moon Water LLC, nor its directors, employees, or partners, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or goodwill, arising out of or in connection with your use of the Site.

SMS Terms and Conditions 

Your use of our Site and services includes your agreement to our SMS (text messaging) policies, which are a critical part of our dispatch operations.

  1. SMS Consent Communication The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  2. Types of SMS Communications By opting into our SMS service, you consent to receive text messages from Moon Water Hub related to our business operations. These are for Conversational (external) purposes  and include, but are not limited to:
  • Updates regarding dispatch, load assignments, and scheduling 
  • Information on Bill of Lading (BOL), pickup/delivery timings, and payments 
  • Customer service responses and appointment confirmations 
  1. Message Frequency Message frequency may vary depending on your activity, load status, and the number of trucks you have in service with us.
  2. Potential Fees for SMS Messaging 14Please note that standard message and data rates may apply, depending on your carrier’s pricing plan15. Moon Water LLC is not responsible for any charges from your mobile provider.
  3. Opt-In Method 16

You may opt-in to receive SMS messages from Moon Water LLC by:

  • Checking the SMS consent box on our website contact forms.
  • Providing verbal consent to a dispatcher.
  1. Opt-Out Method You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. You may also contact us directly to request removal from our messaging list.
  2. Help Method If you are experiencing any issues or need assistance, you can reply with the keyword “HELP” to any message. Alternatively, you can get help directly from us by visiting our website or calling our main number.
  3. Standard Messaging Disclosures 
  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP”.
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions.

Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this Site.

Contact Us

If you have any questions about these Terms, please contact us:

  • Name: Moon Water LLC 
  • Address: 622 Greenbrier Drive, Apartment 304, Fredericksburg, Virginia 22401, USA
  • Phone: +1 (540) 557-8950
  • Email: info@moonwaterhub.com